Privacy Policy

Effective Date: 29/05/2025

Clearsolve Ltd (referred to as “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR).

1. Who We Are

Clearsolve Ltd
8 Water End Barns
Eversholt
Milton Keynes
MK17 9EA
Email: [email protected]
Website: www.clearsolve.co.uk

We are the data controller of your personal data for the purposes of applicable data protection laws.

2. What Information We Collect

We may collect and process the following personal information:

  • Name
  • Email address
  • Phone number
  • Address (for service delivery)
  • Business or company name (if applicable)
  • Details of your enquiry, service request, or booking

3. How We Collect Your Information

We collect your data when you:

  • Contact us via phone, email, or our website contact form
  • Request a quote
  • Make a booking
  • Sign up to receive marketing communications
  • Leave a review or testimonial
  • Browse or interact with our website (via cookies and analytics tools)

4. Why We Collect It

We collect your information for the following purposes:

  • To provide our waste clearance services
  • To respond to enquiries and supply quotes
  • To manage bookings, collections, and payments
  • To send service updates or marketing (only if you opt-in)
  • To improve our services and website usability

5. Marketing Communications

If you subscribe to our mailing list, we may send you updates, offers, and service information. You can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us at [email protected].

6. Cookies and Website Usage

We use cookies and similar tracking technologies on our website to improve your experience. This includes essential cookies required for the site’s operation (such as session management and online payment functionality) and performance cookies like Google Analytics to help us understand how visitors use our site. We do not use cookies for advertising or remarketing purposes at this time. By continuing to use our website, you consent to our use of these cookies. You can manage or disable cookies through your browser settings, but please note that some features of the website may not function properly if cookies are disabled.

7. Sharing Your Information

We do not sell or share your personal data with third parties for marketing purposes. We may share your information with:

  • Service providers or subcontractors necessary to carry out our work
  • Payment processors
  • Legal or regulatory bodies if required by law

All such third parties are required to maintain the confidentiality and security of your data.

8. Data Security

Your data is stored securely on SSL-certified servers and is only accessible by authorised personnel. While we take every reasonable precaution to safeguard your data, please note that transmission over the internet is never completely secure.

9. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Correct any inaccurate or incomplete data
  • Request the deletion of your data
  • Restrict or object to the processing of your data
  • Data portability (receive a copy of your data in a structured format)
  • Withdraw your consent at any time

To exercise any of these rights, email us at [email protected].

10. External Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Clearsolve Ltd
8 Water End Barns
Eversholt
Milton Keynes
MK17 9EA
Email: [email protected]